Refund policy
Preorder deposits are fully refundable until your order ships. Here is how returns, cancellations and damaged items work.
The short version
Changed your mind before it ships? Full refund. Arrived broken? We’ll make it right. Plain and simple — and everything below explains exactly how. To start a refund, return or cancellation, text 415.341.2281 or email kevingraehl@gmail.com, with the email you used on PayPal and your order or PayPal transaction ID.
Preorder deposits
You can cancel a preorder at any time before it ships and get your full deposit back. Even after your balance button is available you can cancel before it ships; we refund everything you have paid.
Local pickup
Near San Francisco? You can pick up your order in person instead of having it shipped. Pay as usual, choose any shipping option, and text us — we refund the shipping charge in full once you collect it, or before shipping if you ask first.
Cancelling a paid order
Products are made to order, so please ask to cancel as early as you can. If your order has not shipped, we will cancel it and refund you in full. Once an order has shipped, the return rules below apply.
Returns
You can return an item within 30 days of delivery for a refund if it is unused, undamaged and in its original condition and packaging. Items that have been installed, powered up or modified are not “unused”. Tell us before you send anything back so we can give you the return address. You pay return shipping unless the item arrived damaged or not working. Your original shipping charge is not refunded on a return, except when the item arrived damaged or not working.
Damaged or not working on arrival
If your item arrives damaged or does not work, tell us within 14 days of delivery with a short description and photos or video. We will repair it, replace it or refund you in full — our choice, and we will pay shipping for the return and replacement.
Late orders
If we cannot ship your order within a reasonable time after our estimate, you may cancel for a full refund at any time before it ships.
What isn’t covered
Refunds and replacements do not cover damage caused by incorrect installation, by modifying or opening the product, by water or crash damage, or by using a product with an unsupported vehicle. This policy also does not cover damage to your vehicle, battery or other property, or loss of a manufacturer’s warranty — see the terms of service.
How refunds are paid
Refunds go back to the PayPal payment you used, usually within 5–7 business days after we approve them (or receive a returned item). PayPal decides how quickly the money appears. We do not charge a restocking fee.
Free app
The BeeDash app is free. Any paid app features will have their own refund terms shown at purchase and handled by the app store you buy through.